Refund and Returns Policy
Eligibility for Returns ?
At Shiishu, we strive to provide our customers with high-quality products and exceptional customer service. We understand that there may be instances where you may need to return or seek a refund for your purchase. This Return and Refund Policy outlines the guidelines and procedures for returning products and requesting refunds.
We accept returns for products that meet the following criteria:
- The product is unused, unwashed, and in its original condition.The return request is initiated within 7 days from the date of receipt of the product
- The product is accompanied with tags intact.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable return shipping fees.
1.2 Non-Eligible Items:
The following items are not eligible for return: Personalized or customized items.Undergarments, swimwear, or items classified as intimate apparel.
1.3 Return Process:
Raise a return request within 7 days from receivng the order to request a return authorization. Once we receive your request, we will review it and notify you of the status in 24-48 business hour .If your request is approved, we will initiate a reverse pickup .Pack the product securely in its original packaging, including all accessories and tags.
Contact Us:
If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer service team at:Â Â 9738122270, We are dedicated to ensuring your satisfaction and will address your concerns to the best of our ability.
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Return Pick Up ?
Pick-up will be attempted twice. If the courier service is unable to pick up after two attempts, you are responsible to ship it back to us.
Return Inspection and Approval:
Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria mentioned above. If the return is approved, we will process the refund or an exchange. as outlined in Section 2 below. If the return does not meet the eligibility criteria, we reserve the right to refuse the return and send the product back to you at your expense.
Exchange:
In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product. Please note that exchange is allowed only once per order
Contact Us:
If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer service team at:Â Â 9738122270, We are dedicated to ensuring your satisfaction and will address your concerns to the best of our ability.
Refunds ?
Refund Methods:Â Refunds for eligible returns will be processed using the original payment method. If the original payment method is unavailable or expired, we will provide the refund in the form of store credit.
Refund Timing:Â Once your return is approved, we will initiate the refund process. Please note that it may take up to 3 working days for the refund to be reflected in your account, depending on your payment provider.
Refund Deductions:Â In certain cases, refunds may be subject to deductions for shipping charges, restocking fees, or any applicable discounts used during the original purchase. We will inform you of any deductions before processing the refund.
Contact Us:
If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer service team at:Â Â 9738122270, We are dedicated to ensuring your satisfaction and will address your concerns to the best of our ability.
Refund to wallet ?
On receipt of the product in the original condition, your wallet will be credited within 1 to 2 business days. This Coupon Code will have a validity of 6 months from the day we give it to you and can be used only on our website
Contact Us:
If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer service team at:Â Â 9738122270, We are dedicated to ensuring your satisfaction and will address your concerns to the best of our ability.
Refund to Bank ?
Refund will be credited to your source account within 2-10 days (depending on your bank) after QC validation. Refund will be credited to the account you used for placing the order In case of COD order, the refund amount will be added to your wallet or a refund link will shared to your registered email address.
Contact Us:
If you have any questions or need assistance regarding our Return and Refund Policy, please contact our customer service team at:Â Â 9738122270, We are dedicated to ensuring your satisfaction and will address your concerns to the best of our ability.
